POLICIES
credit card on file
Citrine Marin requires a credit card on file in support of our policies.
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cancellations and no showing
We have a 48-hour cancelation policy for all appointments. If for any reason a guest in unable to make their appointment, please contact Citrine Marin to cancel the appointment with at least 48 hours of notice (more is always greatly appreciated). If a less than 48 hour notice is given, 50% of the service fee will be charged to the credit card on file.
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In the event the guest does not show up for the scheduled appointment and fails to give any notice, the guest is considered a “no show” and 100% of the service fee will be charged to the credit card on file.
late policy
Out of respect for other guests and our stylists’ time we have a 15-minute late policy. If a guest is 15 minutes late or more, they may be asked to shorten their service time or be asked to reschedule their appointment all together. In case of a need to reschedule, there may be a charge for 50% of the missed service, which will be charged to the credit card on file.
new guest deposits
A $100 deposit is required upon booking an appointment time for all new guests and those that haven’t had an appointment within 12+ months. This deposit will be credited to the guest’s account at the time of their service.